F.A.Q.
Welcome, brave adventurers and noble game masters, to the Silver Dragon Dice FAQ page! Within these enchanted scrolls, you shall uncover the wisdom and answers to the most mystical inquiries about our legendary premium metal dice.
Fun and Adventure
Who is Dahn Meganus the Silver Dragon?
Dahn Meganus is the Ancient Silver Dragon that protects our realm. He is a guardian and benevolent benefactor who loves to open up his treasure trove and provide adventurers with amazing treasures that will help them in their next adventure.
Who are Dahn Meganus’ Dice Dragons?
Our Dice Dragons are the helpers of Dahn Meganus. They assist in finding and delivering the treasures of the Silver Dragon. These treasures, such as our fantastic metal dice sets, can be used in your adventures.
What is the lore behind the treasures?
Every dice set and accessory we offer is a treasure from the trove of Dahn Meganus. These items are not merely tools but artifacts imbued with the ancient magic of the Silver Dragon, designed to aid heroes in their quests.
How can I become a part of the Silver Dragon’s realm?
By joining our community, you become an adventurer under the protection of Dahn Meganus. Participate in our events, engage with us on social media, and embark on your own quests with treasures from our store!
General Information
Who is Silver Dragon Dice?
Silver Dragon Dice is an online store specializing in high-quality dice and accessories for tabletop games such as Dungeons & Dragons, Pathfinder, and other RPGs. We offer a wide variety of dice sets, trays, towers, and other gaming accessories to enhance your gaming experience.
Ordering and Shipping
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and other popular payment methods.
Do you ship internationally?
Currently, we only ship within the U.S.
How long does it take to process and ship my order?
Orders are typically processed within 1-2 business days. Shipping times vary depending on your location and the shipping method selected.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.
Returns and Exchanges
What is your return policy?
We accept returns within 30 days of purchase. Items must be unused, in the same condition as received, and in the original packaging. For more details, please see our Refund Policy.
How do I return an item?
To return an item, please contact us at support@SilverDragondice.com for return instructions. You will need to mail your product to: Silver Dragon Dice, 8085 W. Bell Rd. Suite 107, Peoria, AZ 85382.
Do you offer exchanges for defective or damaged items?
Yes, we will replace items if they are defective or damaged. Please contact us at support@SilverDragondice.com to arrange an exchange.
What is your policy on lost or stolen packages?
If your package is marked as delivered but not received, please contact us within 5 days of the delivery date. For packages that are stuck in transit or presumed lost, contact us 7 days after the last tracking update. If a package is confirmed lost or stolen, we will issue a full refund or replacement.
Products and Inventory
What types of dice do you offer?
We offer an expanding wide variety of dice including metal dice, gemstone dice, and more. Our collections include unique designs and color combinations to suit any gamer’s preferences.
Are your dice balanced?
Yes, our dice are crafted with precision to ensure fair and balanced rolls.
Customer Support
How can I contact customer support?
You can reach our customer support team via email at support@SilverDragondice.com. We aim to respond to all inquiries within 24 business hours.
Are there any special care instructions for metal or gemstone dice?
Yes. For metal dice, avoid exposing them to moisture and store them in a dry place. Clean them with a soft cloth to maintain their shine. For gemstone dice, handle them carefully to avoid chipping and store them in a padded case to protect them from damage.